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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated selections with efficiency and care. Every order is processed through a meticulous quality check before dispatch to ensure your items meet our high standards. Whether you're seeking performance-driven essentials or timeless classics, our logistics network is optimized for secure and timely delivery. Orders are typically prepared within 1-2 business days, with shipping methods tailored to balance speed and affordability.

Shipping Timeframe

Processing times may vary slightly depending on inventory availability and seasonal demand. Most orders are packed and dispatched within 48 hours of payment confirmation. Transit durations are calculated from the date of shipment, excluding weekends and public holidays. While we strive for consistency, occasional carrier delays due to weather or operational factors may extend delivery windows. Regional logistics hubs may also influence final delivery times.

Shipping Costs

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. These tiered rates are automatically applied at checkout based on your order's total value. For expedited services or special circumstances, please contact our customer support team for personalized assistance.

Shipping Regions

Currently, we serve customers across North America, the European Union, and select Asian markets. Some remote locations or areas with complex customs regulations may experience restricted access. During checkout, our system will automatically verify your address eligibility. For inquiries about specific destinations not listed, please reach out to our support team at [email protected] for clarification.

Order Tracking

Within 24 hours of shipment, you'll receive an email containing your unique tracking number and carrier information. This allows real-time monitoring through our partners' logistics platforms. For consolidated orders with multiple items, tracking may update in phases. If your tracking information hasn't refreshed within 72 hours of receiving the notification, please check your spam folder before contacting our support team.

Delayed or Lost Shipments

While we carefully select reliable carriers, unforeseen circumstances may occasionally disrupt delivery schedules. If your package exceeds the estimated delivery window by more than 5 business days, please contact [email protected] with your order number. Our team will immediately initiate a trace process with the carrier and keep you informed at every step. For confirmed lost shipments, we offer either a replacement (subject to availability) or full refund at your discretion.

Customs & Import Duties

International shipments may be subject to customs clearance procedures in your country. These additional charges, including import taxes and handling fees, are the responsibility of the recipient and are not included in our shipping costs. We declare all packages at full value as required by international trade laws. For accurate estimates of potential fees, we recommend consulting your local customs authority before placing orders. Unfortunately, we cannot legally underdeclare values or mark shipments as gifts to circumvent regulations.
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Ultra-Light Running Shoes, Trainers & Luxe Boots Collection
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