At xbagzonexims AG, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time prior to shipment. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund posting to your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is the result of our error. For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as it may take additional time for the refund to appear on your statement. If you've confirmed with your financial institution that the refund has not been processed, please contact our customer service team with your order details and proof of return. We will investigate the matter and provide a resolution within 5 business days.
For any questions regarding our Return & Refund Policy, please don't hesitate to contact our customer service team:
xbagzonexims AG
Rue du Rhône 87
1204 Genève, Switzerland
Phone: +41 22 345 6789
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.
